BOOKING TERMS & CONDITIONS
Omawake, Ltd., is a duly registered U.K. company.
Our mission is to provide cloud-based software solutions to our Business partners to facilitate and improve their daily business management. It is also our aim to help people connect with their wellness providers online in a fast and easy way via our marketplace online platform.
Through the omawake.com website, users are able to access: information; order products and services; as well as book attendance for special events and training. When a business partner advertises on our website, or a customer books a service or event, they are both entering into a formal agreement with omawake.com. Therefore, please read the following terms and conditions prior to making any booking.
As used in this Agreement, the following definitions will apply. “Omawake Ltd” , “Omawake” “OmAwakw” or “omawake.com” shall be synonymous with “Company”, “Us”, “We”, or “Our”. “User” shall mean the same as “Customer”, “You”, or “Your”. “Partner” shall mean our business partner, “Vendor”, or “Affiliate”. “Scheduled service date” shall mean the date and time of the partner service (therapy, event, retreat) taking place. And “Agreement” is synonymous with “Booking Terms” and/or “Terms and Conditions”.
Making a Booking
By booking a service, an appointment, an event or pass, you acknowledge that you are over the age of eighteen (18), and agree to be legally and financially responsible for the booked service.
All bookings are subject to automated acceptance by the business partner delivering the offering or service.
It is the customer’s duty and responsibility to verify the details of the services or products ordered to ensure they meet your needs. If after reviewing you perceive an error in the confirmation notice received, you must notify the vendor immediately to take corrective action. Only the customer or individual that made the booking may amend or otherwise cancel a booking. If you need additional assistance, you can contact our Customer Service Department at: email@example.com.
It is the customer's duty and obligation to inform the business partner of any medical or health-related condition prior to scheduling a booking; or purchasing an event, product, or service. Failure to make disclosure regarding your health condition could cause injury, loss, and/or damages. You understand and agree that we are not liable nor responsible at any time for a customer's actions or failure to act, in particular failure to disclose health conditions to a vendor providing services through our website.
Note: Services, products, and events which you purchase through our website, mobile app or our business partner’s website widget are provided directly by our business partners and not omawake.com. You understand and agree that we are not responsible for offering any of the products or services found on our website and mobile Apps, and you agree not to hold us liable for any of the offerings found on our website. We make no representations or warranties whatsoever regarding the products, services, or events, presented or offered by our business partners. If you find that there is a conflict with any of the services or offerings found on our website, or you are not satisfied with the products or services provided by a partner, we encourage you to contact our Customer Service Department (firstname.lastname@example.org), and we will do our best to resolve any disagreement with a business partner.
Cancellations. Booking cancellations are subject to our refund policy listed below.
Customers can cancel their bookings at any time within their dashboard of the omawake.com website, mobile app or business partner’s website widget with the following applicable cancellation policy:
The customer is entitled to receive a 90% refund in case of order cancellations made prior to twenty-four (24) hours of the scheduled service. No refunds are issued for any order cancellations placed in less than twenty-four (24) hours of the scheduled service.
Note: Packages or Pass cancellations are possible only twenty-four (24) hours prior to the first scheduled appointment or class with the entitled 90% refund. Customers can always contact their service providers and reschedule their appointments.
In case of disputes, customers are advised to contact OmAwake support team at: email@example.com
Partner Cancellation. An omawake.com business partner has the right to cancel any booking or special event at any time. In the event a business partner is compelled to cancel a booking you will receive a full refund.
Your refund will be processed and refunded to the credit card or debit card provided at the time of booking by our payment processor. Please allow seven (7) to ten (10) business days to process and receive your refund.
You understand and agree that full payment is due and required at the time of booking any service or event through the omawake.com website or mobile app. If payment is not made pursuant to these terms and conditions at the time of booking, then the vendor shall cancel your booking, and we may suspend any of our services provided to you through omawake.com.
Credit card and payment details are processed via SSL or STL by our payment processor. We do not store any of our customer’s financial information or details. If you have a question about a specific transaction, please contact the Customer Service Department at: firstname.lastname@example.org.
Changes to Booking Terms
We reserve the right to modify our booking terms at any time. You understand and agree that your continued use of our website and services is your consent to all of our Terms and Conditions, including but not limited to booking terms. In the event we modify these terms, changes will be uploaded to our website with an effective date.
You understand that we have no control over any of the services or events provided or offered by omawake.com Partners. Your access and use of our website and services is done so at your own risk. Nor are we responsible or liable for any financial transactions that are processed by a third party independent payment processor, which is provided as a convenience to our customers.
Although we confirm email addresses and phone numbers for Partners, we do not conduct background checks or verify each and every vendor, or user. As a result, we do not warrant or guarantee any product or service offered through our website, mobile app. However, if a Partner or User encounters behaviour on or through our website that may be considered unethical, illegal, or questionable, they are encouraged to contact the omawake.com Customer Service Department immediately at: email@example.com.
omawake.com Partners and Users have the ability to share information and content through our website. Users understand that although we may from time-to-time review Partner-User communications, we do not collect nor retain these communications.
In addition, users should not have any expectation of privacy regarding any messages or communications sent via our website.
Partners and Users are cautioned to act and behave in a professional, and business-like manner at all times. omawake.com has a zero-tolerance policy for: bullying; harassment; profanity; discrimination; pornography; or any other unethical behaviour. In the event it is discovered that either a Partner or User has engaged in such conduct, they are subject to have their account automatically terminated, with or without notice.
Disputes between Partners and Users shall be resolved in a professional and business-like manner. If they are unable to resolve the dispute, the parties may resort to contact omawake.com Customer Support for assistance in the resolution process at: firstname.lastname@example.org. If the parties are still unable to resolve their dispute, then they agree to Mediation, which shall be processed and resolved by a Mediator located in London, England, with the parties agreeing to share the cost and choice the Mediator. The prevailing party shall be entitled to reimbursement of any and all costs and fees, including but not limited to attorney’s fees. Absent Mediation, the exclusive venue and jurisdiction for any and all disputes shall be the Courts located in the U.K.
Choice of Law
If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.
If you have any questions or comments about our Booking and Refund Policy, or any of our agreements or policies, please contact us at: email@example.com
Effective Date: 20.07.2018